Refund policy

Return and refund policy

Returns and Refunds

We want you to love your order. Because many of our items are made to order (including print on demand apparel), we handle returns a little differently depending on the item.

Made to order apparel (Printful items)
These items are made specifically for you. We do not accept returns or exchanges for wrong size, color choice, or change of mind.
If your item arrives misprinted, damaged, or defective, we will make it right.

To request a replacement or refund for a damaged/defective item, email management@amberwestermanmusic.com within 7 days of delivery with:

  • your order number

  • a photo of the item

  • a photo of the shipping label/packaging

  • a photo of the shipping label/packaging

If approved, we will replace the item or issue a refund. Replacements or refunds are only provided for confirmed defects or damage.

Items shipped by us (non Printful items)
We accept returns on unused items in original condition within 14 days of delivery. Customers are responsible for return shipping costs unless the item arrived damaged or we made an error.

To start a return, email management@amberwestermanmusic.com with your order number. We will send return instructions.

Non returnable items

  • Gift cards

  • Digital products or downloads (if applicable)

  • Final sale items (marked final sale)

Refund timing
Approved refunds are issued to the original payment method. Processing times vary by bank, typically 3 to 10 business days.

Order issues
If your package shows delivered but you cannot locate it, contact us within 7 days. We will help you open a carrier claim, but we are not responsible for packages marked delivered.